Northern New Jersey

Kyle was great - knowledgeable, friendly, polite and explained everything that he did as he did it. He would make... read moreKyle was great - knowledgeable, friendly, polite and explained everything that he did as he did it. He would make a great teacher. As a former business owner (now retired) he is the kind of employee that I would want representing my company in the field. He tried to up sell (something that every rep should do) me and I like what he told me - I will likely follow his advice and get a maintenance plan. Just a great guy doing a great job!! read less

I got my gas furnace/heating, water heater and compressor& coil/AC replaced. Overall, good company with efficient workers, though communication between... read moreI got my gas furnace/heating, water heater and compressor& coil/AC replaced. Overall, good company with efficient workers, though communication between main office and technicians sent to the field can be improved. A big shout out to Mr. Dan Carpenter. I feel he is one of the main reasons why the NJ office in Cedar Grove gets raving reviews. True professional- very knowledgeable, experienced, and genuinely interested to make the customer feel heard, and addressed concerns in a timely and appropriate manner. read less

Kyle was excellent! He really made sure to address all of our heating issues; offering solutions or explanations where necessary.... read moreKyle was excellent! He really made sure to address all of our heating issues; offering solutions or explanations where necessary. I would highly recommend his work. Excellent customer service from the first moment I called all the way through the process. read less

Kyle is a knowledgeable and diligent technician. The service is excellent and timely. I have utilized Sila’s service once... read moreKyle is a knowledgeable and diligent technician. The service is excellent and timely. I have utilized Sila’s service once for heat and air conditioning with excellent results and service. I will continue to use their services for maintenance and highly recommend this company. read less

5 stars purely for the crew! The best part of working with Sila is the crew that come to do... read more5 stars purely for the crew! The best part of working with Sila is the crew that come to do the installation, and Kyle and Dan who came in to complete the job. Norton and his guys were so nice, and got the job done in one day. They had a missing piece, so Kyle and Dan came back to wrap it up and the product looks incredible! I enjoyed working with these 6 men the most.

On the contrary, with the amount of spam calls we get in this day and age, I never pick up my phone when I don't recognize the number. I've notified the office of my email preference, but unfortunately, it never seemed to stick with them, increasing my difficulty in communicating with them. I've had to frequently follow up due to lack of responses to my emails/phone calls. I do hope they figure this out because their onsite crew is amazing. read less