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Frequently Asked Questions

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Air Conditioning
Electrical
Heating
Home Automation
IAQ
Plumbing

General Questions

Do you offer financing? 

Absolutely. Whether you’re enhancing your home comfort with an additional system or replacing an older system, we make it easy with a number of payment and financing options. Your Sila comfort advisor can provide you with all your options and help you choose the best one for your situation.

General AC Questions

How often do I need to tune-up my air conditioning system? 

Routine annual air conditioning and annual heating maintenance is the key to keeping your system running at its highest efficiency, keeping your utility bills in check and improving its life expectancy. Left unchecked, minor issues can lead to loss of efficiency, premature breakdown of components and a shorter lifespan. Annual service may also be a requirement to keep your system warranty valid. Many manufacturers state on warranty documentation that installation and maintenance by a licensed HVAC service provider are required as part of the warranty conditions.

Do I need to add refrigerant to my AC system every year? 

You should not have to. Refrigerant systems are closed loops and should not lose any capacity unless there is a leak or an issue with the system.

Can I add central air conditioning to my home that has radiator or baseboard heat? 

Yes. Sila specializes in adding central air conditioning to homes with radiator and baseboard heat. From high-velocity small duct systems to ductless mini splits, a Sila comfort advisor can provide a free assessment of your home to determine your options. No more window units!

Can I add a thermostat or zone for a specific area? 

Absolutely. We help optimize the heating and cooling for our customers so they can control their HVAC systems with multiple zones or temperature sensors.

Can I zone my existing air conditioning system? 

Some systems can be retroactively zoned. A Sila comfort advisor can provide a free assessment of your system to determine your options.

Do ductless mini splits offer heating and cooling capabilities? 

Yes. We offer mini-split systems that handle both heating and air conditioning and keep your home just the perfect temperature!

General Plumbing Questions

Why does my toilet constantly run? 

Run-on toilets are a sign that something is not operating properly. The cause can be a problem with the tankball, the ballcock, intake valve, or the floatball. Our licensed plumbers can help get your toilet repaired and reduce excessive use of water.

What causes premature sewer failure? 

Many factors can contribute. Issues we most often encounter are old and aging pipes, pipe corrosion, calcification, scale and tree roots. Our video inspection is critical to identifying the issue and fixing it the first time.

General IAQ Questions

How often should I get a new Carbon Monoxide detector? 

Many carbon monoxide detectors have a lifespan between 5 to 7 years.

How often should I change my HVAC air filter? 

Manufacturers recommended 1-inch filters be replaced every 30 days. Five-inch filters can be replaced 1 to 2 times per year. These recommendations can vary based on factors such as pets living in the home, how frequently a system is running, and whether windows are left open.

The Sila Difference

The Sila Difference
Honesty and Transparency
No upsell, no hidden costs. Just honest, expert advice. That's our bottom line.
Exceptional Customer Service
We're there for you before, during, and after our visit to make sure you're happy and 100% satisfied.
Employee
Integrity
How do we define integrity? Expertise driven by passion and delivered with the utmost respect for your home or business.

What Our Customers Say About Us

  • Sila has been a joy to work with. They saved us when we had a home improvement project go sideways... read more

    Nicole P.

    Brian and Kyle arrived promptly after a call from the company giving an estimated time. They introduced themselves, listened... read more

    Pat Y.

    Sila keeps on top of things.they are prompt about appointments and present their findings clearly and professionally. The technician, Guy.... read more

    Barbara S.

  • Guy was prompt ,professional,efficient.the past five years. He has responded to maintenance calls and problems. I recommend him and the company.

    John P.

    John g cane to do a tune up. He was awesome , helpful and knowledgeable about the system

    Katy A.

    Our tech Guy was very professional. He answered all of our questions, worked quickly, arrived on time as scheduled. ... read more

    Bart N.

  • Great service. Brian and Kyle were prompt, professional, and quick, helped me understand what to expect for maintenance needs down... read more

    Sierra B.

    Service technician serviced my split ductless system today. He was friendly, knowledgeable and explained everything he was doing. I highly... read more

    Jerry C.

    John G arrived on time, was polite and neat! As always, Sila comes through! We have heat and a quiet... read more

    Jeanne R.